Delma Exchange, a UAE based global currency exchange has partnered with Telephony Communications Technologies to deploy Avaya IP Telephony Solutions across its network of offices and exchanges in the UAE and other branches internationally. The implementation will help Delma Exchange enrich its communications experience for customers and will lay the foundation for future upgrades.
“Improving the happiness index and level of service satisfaction for our customers is the core of our mission. Speed and efficiency of communications is crucial ensure satisfied customers, and to allow them to transact with dedicated dealers and currency experts without delay,” said Zahir Moghal, CEO, Delma Exchange. “The shift from the conventional EPABX systems to IP Telephony helps create a starting point for personalization of our communications services and to help connect better with our customers. At the same time, it is important that our employees are immediately available for our customers to keep track of the rapid changes in currency exchange rates. Collaboration between our branches is important for us to ensure smooth transactions. IP Telephony helps us overcome these challenges and provides cost optimized solutions that align with our business objectives.”
“As a long-term partner for Delma Exchange, we were confident of meeting their expectations to align with their business objectives and IT infrastructure projects,” said Shefiq Abdulla, COO, Telephony Communication Technologies. “We were able to help them identify the products most compatible to their requirements and deployed the solution on time to ensure that their entire operations run smoothly and with minimal impact on business continuity.”